Understanding our role

The clearing centre sees itself as a bridge builder, on the one hand in the sense of helping people to help themselves and on the other hand as a bridge builder to other contact points that also offer support options. The members of the clearing centre are therefore process facilitators in counselling and/or conflict situations and see their role in terms of process counselling. Assistance and options for action are developed together. The decision-making authority in the implementation is always the responsibility of the person seeking counselling.

Typical examples of counselling issues

• Different expectations of the counselling relationship that diverge in a conflictual manner or that have not been addressed at all
• Role complexity and role diffusion (e.g. mixing of working and caring relationships), which can cause conflictual constellations

Are you unsure whether you are in the right place with your concerns? We will be happy to discuss this with you!

General conditions

The members of the clearing centre offer both digital and face-to-face counselling. For this purpose, they have access to a room outside the "usual office corridors" (but on the UPB campus), which is not labelled as such.

All contents of the counselling sessions are confidential and will of course not be passed on to third parties.

Follow-up appointments can also be arranged on the basis of the initial meeting. Individual agreements on the frequency of further meetings are therefore possible.

The work of the clearing centre is confidential. Information is only passed on after consultation. The contact person from the clearing centre can be chosen freely.